Palace Pizza
About
Pizza, Italian, Salad
Price Range : Under $10 ($)
Location
Adress: 1032 Southbridge St, Worcester, MA 1610
Phone: (508) 792-6222
Work Hours
Business info
- list_altTakes ReservationsNo
- directions_carDeliveryYes
- move_to_inboxTake-outYes
- credit_cardAccepts Credit CardsYes
- local_parkingParkingPrivate Lot
- directions_bikeBike ParkingNo
- turned_in_notWheelchair AccessibleNo
- accessibilityGood for KidsYes
- groupGood for GroupsYes
- new_releasesAttireCasual
- volume_upNoise LevelQuiet
- local_barAlcoholNo
- transit_enterexitOutdoor SeatingNo
- wifiWi-FiFree
- tvHas TVYes
- turned_in_notWaiter ServiceNo
- fastfoodCatersYes
Reviews
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Scott E.
We were blowing through town looking for great pizza and we found it.
Will and team are great guys serving great pizza. -
Brendan O.
Palace used to be one of my go to pizza places. No longer.
Specifically their standout offering was the grilled pizza - super-thin crust, crispy, with copious sauce on top of the cheese as well. Probably my favorite pizza in the entire area.
However the grilled pizza on my latest visit was a huge letdown. It was basically just slightly crispier 'Greek style' pizza. It was a bit burnt and was otherwise not memorable.
If that wasn't bad enough, the baklava was underwhelming as well. I know that they're not a super popular item, so they probably stay out a bit, but this piece was just not fresh. Unfortunate. -
Lisa W.
I have ordered from Palace Pizza many times and I think they have good food. I ordered a pizza, salad and wings today from them today at 11:37 am. The guy on the phone said it may be more than an hour for delivery and I said no problem. Two hours later I called to see if the pizza was on it's way. They confirmed my address and order and informed me it should be there any minute now. 20 mins later I had 3 missed calls from an unknown number in a 3 min time span because I stepped away from my phone. I answered when they called again (1 min later) and it was the delivery driver who needed my address. I gave it to him again and he showed up 5 minutes later and was completely disrespectful.
Me: is the pizza still hot?
Him: what do you want me to do we are short staffed.
Me: I was just asking if the pizza was hot because I ordered more than two hours ago (and I was genuinely wondering if the pizza was hot)
Him: do you want the pizza or not?
Me: I guess not
Him: f*%# off!
Me: I will be calling your manager
Him: good luck he's my brother
I did call the pizza place and the guy said sorry but that was it . My 11 year old son heard the delivery guy swear at his mother and he was upset. I have never written a negative review before but this completely uncalled for. -
Brooke K.
First time here, was drawn in by the fact that they had gluten free pizza and someone in the group I was buying for had a gluten intolerance. Got two large cheese, two large pepperoni and one gluten free cheese. The store had an assortment of sodas and chips. The staff was super nice and accommodating. They made sure to ask if the gluten free pizza was for someone with an allergy so they could take proper precautions when handling. Both gluten free and regular pizzas were very good. Perfect cheese to sauce to crust ratio. I can't stress enough how great the customer service was, they even offered to help me carry my pizzas as I had many and I was alone. The great people and wonderful tasting pizza will make this a new go to for me!
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Lynda G.
Update: finally had a chance to try their pizza and it was what I expected.. not great. Not terrible but we won't be returning.
Previous Review: Closed on a Sunday during football season!? No menu online? Called multiple times with no answer and no message to customers? Was wicked excited to try this pizza but we are thoroughly disappointed, but it's pretty clear they just don't care about their business since this seems to be a widespread issue.